Service Desk Resolving Issues Quickly and Efficiently

Ticketing

Technical support or customer service tickets can be logged at any time and will be responded to within 24 hours on business days (usually much sooner).

You can open a ticket with DataMAPt using three different methods:

  1. Email: Simply send an email to support@datamapt.com. This will create a ticket in our ticket system and can be updated at any time by replying to the confirmation email, or any correspondence from DataMAPt.

  2. Online: Go to https://datamapt.zendesk.com and create an account here to be able to view, create, and update your tickets online.

  3. DataMAPt Portal: DataMAPt users or MSPs can log ticket from the DataMAPt portal. In the DataMAPt web portal, click Support > Create a Ticket.

    Note, this page may not be available depending on your configuration.