FAQ

DataMAPt provides Remote Monitoring and Management (RMM) systems.

We make sure components and resources are running optimally, allowing users to take proactive, preventative actions to avoid downtime and plan for growth, all the while saving time and money.

We offer One Tool for complete remote monitoring, alerting, and reporting of the following Critical Computer System Components:

Databases (Oracle, MySQL, SQL Server, Postgres, MongoDB)

Servers and Workstations (Windows, Linux, Unix)

Virtual Systems (VMware, Citrix)

Storage (SAN & NAS)

Network Devices (Routers, Switches, and Firewalls)

Here are a few examples:

The "network" is running slow.

No one can access the key tools your business depends upon. Consequently people are sitting around waiting for the Computer Repair person to fix it.

The Internet was running fine up until a few minutes ago, now no one can access it. You called the Internet Provider and they said nothing is wrong on their end.

And many more...

Typically, the servers and network devices that you would like to monitor are secured behind a firewall and not accessible to the outside world. In order to securely access these devices we have several options.

For a trial period we recommend setting up one of these and then we can add more access points to give you a 3-D view at a later time.

The fastest way to start your monitoring trial period is to download our stand-alone software. This is still in beta release so contact your Sales Rep if you are interested.

Another quick option is a small appliance server. We can ship one of our pre-configured servers to your location at no cost for the trial period. You simply plug in the power and network cables and it does the rest!

Finally, you can set up a VPN connection to your network. The VPN can be set up in a few different ways. The easiest and most common deployment is using OpenVPN. If you have an OpenVPN compatible server simply send us a Linux configuration. We'll add this to your private extractor server at DataMAPt and will be ready to monitor your network.

If OpenVPN is not available, the next option would be an IPSec connection and we'll gather the information for that. Just let us know which works best for you, and we will begin to get things set up

Yes. Once the parameters of the network are provided to the DataMAPt service and DataMAPt has access to all the different segments and subnets of the network, our auto-discovery system will list all the components of the network.

It is a very quick and simple process to identify which components you would like to have monitored. You can create a schedule to run the auto-discovery at specific times to ensure all devices are being monitored and for security purposes.

Once our service has a list of the critical components we can begin the monitoring process. We need SNMP to be active on all servers and have detailed setup procedures. We use SNMP, WMI, ping tests, read only accounts and an 'ICMP like' protocol to pull information from these components.

No, DataMAPt is agentless. We do not install software on the servers or workstations that we need to monitor.

Please see our Agentless page for more information.

Users access DataMAPt via any browser-based system.

This can be a desktop computer at work, a laptop at home or at a client site, a mobile device at an airport; any device that has a browser and that has access to the Internet.